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The Investor Sentiment - Equity and investments forum for Sri Lankans

The Lankan Investor Forum - A more respectable and reasonable place for members to discuss matters regarding the CSEThe Lankan Investor Forum - A more respectable and reasonable place for members to discuss matters regarding the CSE

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4 posters

    Why Call Centre Guys are paid so much?

    Sriranga
    Sriranga
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    Posts : 3226
    Join date : 2014-02-23
    Location : Colombo

    Why Call Centre Guys are paid so much? Empty Why Call Centre Guys are paid so much?

    Post by Sriranga Tue Apr 15, 2014 1:26 am

    People wonder why the the call centre guys are paid so much for just being on the phone. Take a look at some of the conversations between Technical Support executives and customers on phone.


    Case1

    Tech Support: "I need you to right-click on the Open Desktop."

    Customer: "Ok."

    Tech Support: "Did you get a pop-up menu?"

    Customer: "No."

    Tech Support: "Ok. Right click again. Do you see a pop-up menu?"

    Customer: "No."

    Tech Support: "Ok, sir. Can you tell me what you have done up until this point?"

    Customer: "Sure, you told me to write 'click' and I wrote 'click'."

    Case 2

    Customer: "I received the software update you sent, but I am still getting the same error message."

    Tech Support: "Did you install the update?"

    Customer: "No. Oh, am I supposed to install it to get it to work?"

    Case 3

    Customer : "I'm having trouble installing Microsoft Word."

    Tech Support: "Tell me what you've done."

    Customer: "I typed 'A: SETUP'."

    Tech Support: "Ma'am, remove the disk and tell me what it says."

    Customer: "It says '[PC manufacturer] Restore and Recovery disk'."


    Tech Support: "Insert the MS Word setup disk."

    Customer: "What?"

    Tech Support: "Did you buy MS word?"

    Customer: "No..."

    Case 4

    Customer: "Do I need a computer to use your software?"

    Tech Support: ?!%#$(welll pretend to smile)

    Case 5

    Tech Support: "Ok, in the bottom left hand side of the screen, canyou see the 'OK' button displayed?"

    Customer: "Wow. How can you see my screen from there?"

    Tech support: ##### ***

    Case 6

    Tech Support: "What type of computer do you have?"

    Customer: "A white one."
    Tech support: ******_____####

    Case 7

    Tech Support: "What operating system are you running?"

    Customer: "Pentium."

    Tech support: ////-----+++

    Case 8

    Customer: "My computer's telling me I performed an illegal abortion."

    Tech support: ??????

    Case 9

    Customer: "I have Microsoft Exploder."

    Tech Support: ?!%#$

    Case 10

    Customer: "How do I print my voicemail?"

    Tech support: ??????

    Case 11

    Customer: "You've got to fix my computer. I urgently need to print document, but the computer won't boot properly."

    Tech Support: "What does it say?"

    Customer: "Something about an error and non-system disk."

    Tech Support: "Look at your machine. Is there a floppy inside?"

    Customer: "No, but there's a sticker saying there's an Intel inside."

    Tech support: @@@@@

    Case 12

    Tech Support: "Just call us back if there's a problem. We're open 24 hours."

    Customer: "Is that Eastern time?"

    Case 13

    Tech Support: "What does the screen say now?"

    Customer: "It says, 'Hit ENTER when ready'."

    Tech Support: "Well?"

    Customer: "How do I know when it's ready?"

    Tech support: *** ---- ++++

    The Best of the Lot

    Case 14

    A plain computer illiterate guy rings tech support to report that his computer is faulty.

    Tech: What's the problem?

    User: There is smoke coming out of the power supply.

    Tech:(keeps quite for moment)

    Tech: You'll need a new power supply.

    User: No, I don't! I just need to change the startup files.

    Tech: Sir, the power supply is faulty. You'll need to replace it.

    User: No way! Someone told me that I just needed to change the startup and it will fix the problem! All I need is for you to tell me the command.

    Tech support: 10 minutes later, the User is still adamant that he is right. The tech is frustrated and fed up.

    Tech support:(hush hush)

    Tech: Sorry, Sir. We don't normally tell our customers this, but there is an undocumented DOS command that will fix the problem.

    User: I knew it!

    Tech: Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS. Let me know how it goes.

    10 minutes later.

    User: It didn't work. The power supply is still smoking.

    Tech: Well, what version of DOS are you using?

    User: MS-DOS 6.22.

    Tech: That's your problem there. That version of DOS didn't come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you the file. Let me know how it goes.

    1 hour later.

    User: I need a new power supply.

    Tech support: How did you come to that conclusion?

    Tech support: (hush hush)

    User: Well, I rang Microsoft and told him about what you said, and he started asking questions about the make of power supply.

    Tech: Then what did he say?

    User: He told me that my power supply isn't compatible with NOSMOKE.

    Height of All (Too Good)

    Case 15

    Customer care officer: I need a product identification number right now and may I help you in finding it out?

    Customer: Sure

    Customer Care Officer: Can you left click on start and do you find 'My Computer'?

    Customer: I did left click but how the hell do I find your computer?

    Source: via email
    First Guy
    First Guy


    Posts : 2599
    Join date : 2014-02-22

    Why Call Centre Guys are paid so much? Empty Re: Why Call Centre Guys are paid so much?

    Post by First Guy Tue Apr 15, 2014 7:00 am

    Case 14: BEST! Very Happy
    avatar
    serene
    Top contributor
    Top contributor


    Posts : 4850
    Join date : 2014-02-26

    Why Call Centre Guys are paid so much? Empty Re: Why Call Centre Guys are paid so much?

    Post by serene Tue Apr 15, 2014 10:44 am

    Cool Smile Very Happy Laughing 
    Expert
    Expert


    Posts : 136
    Join date : 2014-03-03

    Why Call Centre Guys are paid so much? Empty Re: Why Call Centre Guys are paid so much?

    Post by Expert Wed Apr 16, 2014 12:49 pm

    ROFL!

    my power supply isn't compatible with NOSMOKE


      Current date/time is Tue Oct 08, 2024 4:55 pm