The Investor Sentiment - Equity and investments forum for Sri Lankans
Search
 
 

Display results as :
 


Rechercher Advanced Search

Latest topics
» TPL.N0000 (TALAWAKALE PLANTATIONS )
Flying is the Safest mode of Transport - Page 10 EmptyToday at 12:08 pm by yellow knife

» Dividend Announcement
Flying is the Safest mode of Transport - Page 10 EmptyToday at 10:08 am by Rana

» Life After Google
Flying is the Safest mode of Transport - Page 10 EmptyYesterday at 5:28 pm by කිත්සිරි ද සිල්වා

» S&P ශ්‍රී ලංකා 20 දර්ශකයේ වෙනසක්. CTC, NTB, රිචඩ් පීරිස් සහ ටෝක්යෝ සිමෙන්ති ඉවතට
Flying is the Safest mode of Transport - Page 10 EmptyYesterday at 6:37 am by nihal123

» SAMP.N0000 (SAMPATH BANK PLC)
Flying is the Safest mode of Transport - Page 10 EmptyMon Jun 24, 2019 11:09 pm by hariesha

» Future of Tea Industry
Flying is the Safest mode of Transport - Page 10 EmptyMon Jun 24, 2019 6:54 pm by hammurabi

» Cricket !
Flying is the Safest mode of Transport - Page 10 EmptyMon Jun 24, 2019 2:22 pm by කිත්සිරි ද සිල්වා

» DIPD.N0000 (Dipped Products)
Flying is the Safest mode of Transport - Page 10 EmptyMon Jun 24, 2019 11:40 am by Ethical Trader

» Access Engineering AEL Technical Analysis
Flying is the Safest mode of Transport - Page 10 EmptyMon Jun 24, 2019 4:34 am by NIRMALSG

» DOCK.N0000 (COLOMBO DOCKYARD PLC)
Flying is the Safest mode of Transport - Page 10 EmptySun Jun 23, 2019 9:14 pm by hammurabi

» Thread for News on CSE and SL Economy
Flying is the Safest mode of Transport - Page 10 EmptySun Jun 23, 2019 8:52 pm by NIRMALSG

»  Rajgama heroes !
Flying is the Safest mode of Transport - Page 10 EmptySat Jun 22, 2019 9:44 pm by spw19721

» මිල සූත්‍රය වැරදුණාද, වැරැද්දුවාද?
Flying is the Safest mode of Transport - Page 10 EmptyFri Jun 21, 2019 5:25 pm by Ethical Trader

» First capital holdings
Flying is the Safest mode of Transport - Page 10 EmptyThu Jun 20, 2019 5:57 pm by serene

» Happy Father's Day !
Flying is the Safest mode of Transport - Page 10 EmptyMon Jun 17, 2019 8:58 pm by spw19721

» DPL.N0000 (Dankotuwa Porcelain PLC)
Flying is the Safest mode of Transport - Page 10 EmptySun Jun 16, 2019 7:12 am by NIRMALSG

» Re: Financial reports Q1-2019
Flying is the Safest mode of Transport - Page 10 EmptyFri Jun 14, 2019 8:57 pm by dhanurrox

» SEYB.N0000 ( SEYLAN BANK PLC )
Flying is the Safest mode of Transport - Page 10 EmptyThu Jun 13, 2019 8:11 pm by ruwan326

» NTB.N0000 (NATIONS TRUST BANK PLC)
Flying is the Safest mode of Transport - Page 10 EmptyThu Jun 13, 2019 8:08 pm by ruwan326

» PABC.N0000 (Pan Asia Banking Corporation PLC)
Flying is the Safest mode of Transport - Page 10 EmptyThu Jun 13, 2019 8:06 pm by ruwan326

» NDB.N0000 (NATIONAL DEVELOPMENT BANK PLC)
Flying is the Safest mode of Transport - Page 10 EmptyThu Jun 13, 2019 7:58 pm by ruwan326

» HNB.N0000 ( Hatton National Bank PLC)
Flying is the Safest mode of Transport - Page 10 EmptyThu Jun 13, 2019 7:57 pm by ruwan326

» HDFC.N0000 (HOUSING DEVELOPMENT FINANCE CORPORATION BANK OF SRI LANKA)
Flying is the Safest mode of Transport - Page 10 EmptyThu Jun 13, 2019 7:48 pm by ruwan326

» DFCC.N0000 ( DFCC BANK PLC )
Flying is the Safest mode of Transport - Page 10 EmptyThu Jun 13, 2019 7:45 pm by ruwan326

» COMB.N0000 ( COMMERCIAL BANK OF CEYLON PLC )
Flying is the Safest mode of Transport - Page 10 EmptyThu Jun 13, 2019 7:43 pm by ruwan326

» අනං මනං! #/+?.<>
Flying is the Safest mode of Transport - Page 10 EmptyThu Jun 13, 2019 8:07 am by ruwan326

» Should CSE be like this? Whose FAULT is it?
Flying is the Safest mode of Transport - Page 10 EmptyWed Jun 12, 2019 5:21 pm by Yin-Yang

» CCS.N0000 ( Ceylon Cold Stores)
Flying is the Safest mode of Transport - Page 10 EmptyTue Jun 11, 2019 9:15 pm by ruwan326

» MCPL.N0000
Flying is the Safest mode of Transport - Page 10 EmptySun Jun 09, 2019 12:15 pm by ruwan326

» Tourism sector
Flying is the Safest mode of Transport - Page 10 EmptySun Jun 09, 2019 6:53 am by NIRMALSG

» LOFC Initiating Coverage - STRONG BUY - 29 03 17 - FC Research
Flying is the Safest mode of Transport - Page 10 EmptyFri Jun 07, 2019 5:42 am by stockback

» Easter Sunday Attack and Sri Lanka
Flying is the Safest mode of Transport - Page 10 EmptyThu Jun 06, 2019 9:13 am by ruwan326

» In the Meantime, Within Our Shores !
Flying is the Safest mode of Transport - Page 10 EmptyMon Jun 03, 2019 2:14 pm by කිත්සිරි ද සිල්වා

» What to Analyse
Flying is the Safest mode of Transport - Page 10 EmptySun Jun 02, 2019 7:11 am by Leon

» Tolerance at its Best !
Flying is the Safest mode of Transport - Page 10 EmptyThu May 30, 2019 10:50 am by Yin-Yang

» විශ‍්‍රාම ගැන්වීමේ වයස් සීමාව ඉහළ දැමීමට මහ බැංකුවෙන් යෝජනාවක්
Flying is the Safest mode of Transport - Page 10 EmptyTue May 28, 2019 8:03 am by කිත්සිරි ද සිල්වා

» සදහම් අටුවාව
Flying is the Safest mode of Transport - Page 10 EmptyTue May 28, 2019 7:07 am by ruwan326

» බැරි වෙලා වත් අනික් පැත්ත උනොත්...?
Flying is the Safest mode of Transport - Page 10 EmptyFri May 24, 2019 3:42 pm by smallville

» Sri Lanka at Cross Roads: Time to Learn, Unlearn and Relearn - Prof Rohan Gunaratna
Flying is the Safest mode of Transport - Page 10 EmptyFri May 24, 2019 3:10 pm by puliyanam

» Songs to listen
Flying is the Safest mode of Transport - Page 10 EmptyFri May 24, 2019 11:26 am by yellow knife

» Dhammika Perera non-committal on common candidate speculation
Flying is the Safest mode of Transport - Page 10 EmptyThu May 23, 2019 2:54 pm by කිත්සිරි ද සිල්වා

» Films - To Watch List
Flying is the Safest mode of Transport - Page 10 EmptyWed May 22, 2019 10:04 am by කිත්සිරි ද සිල්වා

» Japan, India in Deal at ‘Belt And Road’ Colombo Port: Nikkei
Flying is the Safest mode of Transport - Page 10 EmptyTue May 21, 2019 2:06 pm by Ethical Trader

» Presidential poll between 15 Nov-7 Dec
Flying is the Safest mode of Transport - Page 10 EmptyTue May 21, 2019 11:31 am by bjmd

» Flying is the Safest mode of Transport
Flying is the Safest mode of Transport - Page 10 EmptyTue May 21, 2019 7:07 am by කිත්සිරි ද සිල්වා

» My Port Folio Bleeding But Its just the Begining Of..
Flying is the Safest mode of Transport - Page 10 EmptySat May 18, 2019 7:40 pm by serene

» Sri Lanka mulls 25-pct ownership limit in finance companies
Flying is the Safest mode of Transport - Page 10 EmptyFri May 17, 2019 3:40 pm by Backstage

» Searing Heat in China Is Causing Havoc for Rubber Makers
Flying is the Safest mode of Transport - Page 10 EmptyFri May 17, 2019 2:43 pm by Backstage

» Israeli spyware breached WhatsApp security
Flying is the Safest mode of Transport - Page 10 EmptyWed May 15, 2019 7:47 am by කිත්සිරි ද සිල්වා

» Is Burka prohibted ?
Flying is the Safest mode of Transport - Page 10 EmptyWed May 15, 2019 7:30 am by කිත්සිරි ද සිල්වා

June 2019
SunMonTueWedThuFriSat
      1
2345678
9101112131415
16171819202122
23242526272829
30      

Calendar Calendar

Disclaimer


Information posted in this forum are entirely of the respective members' personal views. The views posted on this open online forum of contributors do not constitute a recommendation buy or sell. The site nor the connected parties will be responsible for the posts posted on the forum and will take best possible action to remove any unlawful or inappropriate posts.
All rights to articles of value authored by members posted on the forum belong to the respective authors. Re-using without the consent of the authors is prohibited. Due credit with links to original source should be given when quoting content from the forum.
This is an educational portal and not one that gives recommendations. Please obtain investment advises from a Registered Investment Advisor through a stock broker

Flying is the Safest mode of Transport

Page 10 of 10 Previous  1, 2, 3, 4, 5, 6, 7, 8, 9, 10

Go down

Flying is the Safest mode of Transport - Page 10 Empty Re: Flying is the Safest mode of Transport

Post by Ethical Trader on Mon May 14, 2018 5:49 pm

Thanks.
Ethical Trader
Ethical Trader
Top contributor
Top contributor

Posts : 5277
Join date : 2014-02-28

Back to top Go down

Flying is the Safest mode of Transport - Page 10 Empty Re: Flying is the Safest mode of Transport

Post by කිත්සිරි ද සිල්වා on Sat Nov 03, 2018 8:44 am


_________________
I am the wisest man alive, for I know one thing, and that is that I know nothing.
Socrates
කිත්සිරි ද සිල්වා
කිත්සිරි ද සිල්වා
Top contributor
Top contributor

Posts : 7856
Join date : 2014-02-23
Age : 61
Location : රජ්ගම

Back to top Go down

Flying is the Safest mode of Transport - Page 10 Empty Re: Flying is the Safest mode of Transport

Post by කිත්සිරි ද සිල්වා on Thu Jan 17, 2019 6:37 am


_________________
I am the wisest man alive, for I know one thing, and that is that I know nothing.
Socrates
කිත්සිරි ද සිල්වා
කිත්සිරි ද සිල්වා
Top contributor
Top contributor

Posts : 7856
Join date : 2014-02-23
Age : 61
Location : රජ්ගම

Back to top Go down

Flying is the Safest mode of Transport - Page 10 Empty Re: Flying is the Safest mode of Transport

Post by Ethical Trader on Thu Feb 07, 2019 2:47 pm

Here is the findings of the instigation conducted by the Civil Aviation Authority on this complaint. It took nearly one year for them to reply.

"Dear Mr..........,

I refer your complaint to the Civil Aviation Authority.

The Authority reviewed all documents pertaining to your complaint. Sri Lankan Airlines and Bank of Ceylon travels have also submitted documents on this matter.

Please be informed that the gate changes at the Airport were beyond the control of the airline and were due to operational requirements of the Airport.

Due to the aforesaid, We regret to inform you that this Authority is unable to proceed any further with this complaint"

The question now arises is whether the air traffic controllers can have their own way and who is responsible for supervising them?

?Any one who knows may clarify.

Ethical Trader wrote:Given below is a complaint made by me to the Aviation authority SL recently;-

"Mr. H. M. C. Nimalasiri,
Director General,
Airport & Aviation Authority,
Sri Lanka.
23rd March, 2018

Dear Sir

Shoddy Ground Handling by Sri Lankan Air- UL 149 on 12th March 2018 & UL 150 19th March 2018 and Inconvenience Caused to Pilgrims

Recently, I had a very nasty experience with our national carrier Sri Lankan Air but still do not know what really led the national carrier to such low level. I am making this complaint to you, to investigate this unfortunate incident and take appropriate action within your authority.

On 12th March 2018, 39 passengers in our group including me were at the airport to get the Varanasi flight-UL 149. This trip was organized by BOC Travels.

First, we were told the flight is late by one hour, the usual security clearance (scanning hand luggage, phone, belt, shoes) completed and we were waiting at Gate No: 1 to board the flight.

Then, suddenly we were told that we should to go to Gate No: 10 upstairs situated at quiet a distance. The security guys there started the usual security procedure again- scanning hand luggage, phone, belt and shoes and we did not make any fuss because we were Buddhist pilgrims and then we were waiting there to get the flight.

To our amazement, we were asked to go to Gate No: 1 downstairs again. We obliged but requested not subject us to any security check as it was done twice but the security guys told us that they have no power to waive it off. After the hectic procedure was completed we were waiting to board the flight there.

Then they announced that we should go to Gate No:10 again, to board the flight. Thereafter, the same hectic procedure was followed without any apology.    

More than half the group was over 60 years of age; there were about four persons who used wheel chairs. They were panting after the long walks up & down, standing in long queues, lifting bags and the hectic security procedures. Rest of the crowd too was dead tired and angry. I asked an Air Lanka officer what led to this pathetic situation but he vanished without any convincing answer.

After the same hectic procedure was completed, we were able to board the flight very late, tired and angry.

On 19th instant too, on our way back, we were led to Gate No: 1 at Varanasi Airport after the security clearance. Their security procedure was not that strict.  When we were waiting to board the flight at Gate No:1, we were told to proceed to Gate No: 3 upstairs. The distance was a fairly long & hectic one for the elderly people who were already tired after the eight day pilgrimage. We were lucky that we were not subjected to the same security procedure there too, like in Sri Lanka. That day too we boarded the flight late.    

Sri Lankan Air, tested our patience very badly and destroyed our very motive of the pilgrimage as if we were beggars traveling free of charge. They completely forgot that we paid for the ticket with our life long savings. No plausible reason was given for the mishap.      

On our way back, our group leader was told by an anonymous officer on board, that usually such things happen when a Minister travels in the same flight. If this information is true, Air Lanka Chairman should resign for the very reason of mismanaging the air line under political influence. But the thing I still do not understand is the reason for sending us from pillar to post three times! One time would have been more than enough if that was the real reason to deviate.

Authorities including the regulator should investigate this cancerous development as this could be a regular occurrence.  The officers who succumbed to political influence and the Politician who involved in it should be exposed and action should be taken by appropriate authorities without delay. If not, the authorities too will fall into the same shoddy category as the corrupt Sri Lankan Air guys.  

The damage done to the National Carrier and the country at large by this unfortunate incidence internationally was aggravated by the very reason of the presence of two Americans in our group.  One was a reputed journalist at HBO. This is the first time in history that foreigners joined this pilgrimage to Varanasi. They were interested in Buddhism but Sri Lankan Air destroyed this budding development with their shoddy ground handling.

In addition, there were many retired very senior government servants, a professor, university lecturers, doctors and professionals in our group. Sri Lankan Air is lucky that no one used any influence over the incident then & there.  

I am copying this letter to the tour operator, BOC Travels, to provide necessary evidence & assistance in any inquiry to be held in this regard.

Thank You"

The officer in-charge of investigations wanted me to produce scanned copies of my Passport & Air ticket which I did promptly and awaiting their response.
Ethical Trader
Ethical Trader
Top contributor
Top contributor

Posts : 5277
Join date : 2014-02-28

Back to top Go down

Flying is the Safest mode of Transport - Page 10 Empty Re: Flying is the Safest mode of Transport

Post by malanp on Thu Feb 07, 2019 4:42 pm


Srilankans belong to Sri Lankan people,,

I wonder how we can manage an airline when we can not manage CGR, CTB and private buses..

In my opinion, Srilankan airline should be given to another country to be managed..our airport too..

when donkeys can not maintain Pettah bus stand properly, how can we keep an airport???

malanp

Posts : 455
Join date : 2014-03-04

Back to top Go down

Flying is the Safest mode of Transport - Page 10 Empty Re: Flying is the Safest mode of Transport

Post by කිත්සිරි ද සිල්වා on Fri Feb 08, 2019 7:31 am

Gate changes happen often due to unforeseen and unavoidable operational reasons. Sometimes, due to planning issues too.
How you deal with it will depend on the level of customer satisfaction.
Ethical Trader wrote:Here is the findings of the instigation conducted by the Civil Aviation Authority on this complaint. It took nearly one year for them to reply.

"Dear Mr..........,

I refer your complaint to the Civil Aviation Authority.

The Authority reviewed all documents pertaining to your complaint. Sri Lankan Airlines and Bank of Ceylon travels have also submitted documents on this matter.

Please be informed that the gate changes at the Airport were beyond the control of the airline and were due to operational requirements of the Airport.

Due to the aforesaid, We regret to  inform you that this Authority is  unable to proceed any further with this complaint"

The question now arises is whether the air traffic controllers can have their own way and who is responsible for supervising them?

?Any one who knows may clarify.    

Ethical Trader wrote:Given below is a complaint made by me to the Aviation authority SL recently;-

"Mr. H. M. C. Nimalasiri,
Director General,
Airport & Aviation Authority,
Sri Lanka.
23rd March, 2018

Dear Sir

Shoddy Ground Handling by Sri Lankan Air- UL 149 on 12th March 2018 & UL 150 19th March 2018 and Inconvenience Caused to Pilgrims

Recently, I had a very nasty experience with our national carrier Sri Lankan Air but still do not know what really led the national carrier to such low level. I am making this complaint to you, to investigate this unfortunate incident and take appropriate action within your authority.

On 12th March 2018, 39 passengers in our group including me were at the airport to get the Varanasi flight-UL 149. This trip was organized by BOC Travels.

First, we were told the flight is late by one hour, the usual security clearance (scanning hand luggage, phone, belt, shoes) completed and we were waiting at Gate No: 1 to board the flight.

Then, suddenly we were told that we should to go to Gate No: 10 upstairs situated at quiet a distance. The security guys there started the usual security procedure again- scanning hand luggage, phone, belt and shoes and we did not make any fuss because we were Buddhist pilgrims and then we were waiting there to get the flight.

To our amazement, we were asked to go to Gate No: 1 downstairs again. We obliged but requested not subject us to any security check as it was done twice but the security guys told us that they have no power to waive it off. After the hectic procedure was completed we were waiting to board the flight there.

Then they announced that we should go to Gate No:10 again, to board the flight. Thereafter, the same hectic procedure was followed without any apology.    

More than half the group was over 60 years of age; there were about four persons who used wheel chairs. They were panting after the long walks up & down, standing in long queues, lifting bags and the hectic security procedures. Rest of the crowd too was dead tired and angry. I asked an Air Lanka officer what led to this pathetic situation but he vanished without any convincing answer.

After the same hectic procedure was completed, we were able to board the flight very late, tired and angry.

On 19th instant too, on our way back, we were led to Gate No: 1 at Varanasi Airport after the security clearance. Their security procedure was not that strict.  When we were waiting to board the flight at Gate No:1, we were told to proceed to Gate No: 3 upstairs. The distance was a fairly long & hectic one for the elderly people who were already tired after the eight day pilgrimage. We were lucky that we were not subjected to the same security procedure there too, like in Sri Lanka. That day too we boarded the flight late.    

Sri Lankan Air, tested our patience very badly and destroyed our very motive of the pilgrimage as if we were beggars traveling free of charge. They completely forgot that we paid for the ticket with our life long savings. No plausible reason was given for the mishap.      

On our way back, our group leader was told by an anonymous officer on board, that usually such things happen when a Minister travels in the same flight. If this information is true, Air Lanka Chairman should resign for the very reason of mismanaging the air line under political influence. But the thing I still do not understand is the reason for sending us from pillar to post three times! One time would have been more than enough if that was the real reason to deviate.

Authorities including the regulator should investigate this cancerous development as this could be a regular occurrence.  The officers who succumbed to political influence and the Politician who involved in it should be exposed and action should be taken by appropriate authorities without delay. If not, the authorities too will fall into the same shoddy category as the corrupt Sri Lankan Air guys.  

The damage done to the National Carrier and the country at large by this unfortunate incidence internationally was aggravated by the very reason of the presence of two Americans in our group.  One was a reputed journalist at HBO. This is the first time in history that foreigners joined this pilgrimage to Varanasi. They were interested in Buddhism but Sri Lankan Air destroyed this budding development with their shoddy ground handling.

In addition, there were many retired very senior government servants, a professor, university lecturers, doctors and professionals in our group. Sri Lankan Air is lucky that no one used any influence over the incident then & there.  

I am copying this letter to the tour operator, BOC Travels, to provide necessary evidence & assistance in any inquiry to be held in this regard.

Thank You"

The officer in-charge of investigations wanted me to produce scanned copies of my Passport & Air ticket which I did promptly and awaiting their response.

_________________
I am the wisest man alive, for I know one thing, and that is that I know nothing.
Socrates
කිත්සිරි ද සිල්වා
කිත්සිරි ද සිල්වා
Top contributor
Top contributor

Posts : 7856
Join date : 2014-02-23
Age : 61
Location : රජ්ගම

Back to top Go down

Flying is the Safest mode of Transport - Page 10 Empty Re: Flying is the Safest mode of Transport

Post by Ethical Trader on Fri Feb 08, 2019 6:17 pm

?But can such thing happen three times within an hour for the same flight. I think its due to incompetence of air traffic controllers.
කිත්සිරි ද සිල්වා wrote:Gate changes happen often due to unforeseen and unavoidable operational reasons. Sometimes, due to planning issues too.
How you deal with it will depend on the level of customer satisfaction.
Ethical Trader wrote:Here is the findings of the instigation conducted by the Civil Aviation Authority on this complaint. It took nearly one year for them to reply.

"Dear Mr..........,

I refer your complaint to the Civil Aviation Authority.

The Authority reviewed all documents pertaining to your complaint. Sri Lankan Airlines and Bank of Ceylon travels have also submitted documents on this matter.

Please be informed that the gate changes at the Airport were beyond the control of the airline and were due to operational requirements of the Airport.

Due to the aforesaid, We regret to  inform you that this Authority is  unable to proceed any further with this complaint"

The question now arises is whether the air traffic controllers can have their own way and who is responsible for supervising them?

?Any one who knows may clarify.    

Ethical Trader wrote:Given below is a complaint made by me to the Aviation authority SL recently;-

"Mr. H. M. C. Nimalasiri,
Director General,
Airport & Aviation Authority,
Sri Lanka.
23rd March, 2018

Dear Sir

Shoddy Ground Handling by Sri Lankan Air- UL 149 on 12th March 2018 & UL 150 19th March 2018 and Inconvenience Caused to Pilgrims

Recently, I had a very nasty experience with our national carrier Sri Lankan Air but still do not know what really led the national carrier to such low level. I am making this complaint to you, to investigate this unfortunate incident and take appropriate action within your authority.

On 12th March 2018, 39 passengers in our group including me were at the airport to get the Varanasi flight-UL 149. This trip was organized by BOC Travels.

First, we were told the flight is late by one hour, the usual security clearance (scanning hand luggage, phone, belt, shoes) completed and we were waiting at Gate No: 1 to board the flight.

Then, suddenly we were told that we should to go to Gate No: 10 upstairs situated at quiet a distance. The security guys there started the usual security procedure again- scanning hand luggage, phone, belt and shoes and we did not make any fuss because we were Buddhist pilgrims and then we were waiting there to get the flight.

To our amazement, we were asked to go to Gate No: 1 downstairs again. We obliged but requested not subject us to any security check as it was done twice but the security guys told us that they have no power to waive it off. After the hectic procedure was completed we were waiting to board the flight there.

Then they announced that we should go to Gate No:10 again, to board the flight. Thereafter, the same hectic procedure was followed without any apology.    

More than half the group was over 60 years of age; there were about four persons who used wheel chairs. They were panting after the long walks up & down, standing in long queues, lifting bags and the hectic security procedures. Rest of the crowd too was dead tired and angry. I asked an Air Lanka officer what led to this pathetic situation but he vanished without any convincing answer.

After the same hectic procedure was completed, we were able to board the flight very late, tired and angry.

On 19th instant too, on our way back, we were led to Gate No: 1 at Varanasi Airport after the security clearance. Their security procedure was not that strict.  When we were waiting to board the flight at Gate No:1, we were told to proceed to Gate No: 3 upstairs. The distance was a fairly long & hectic one for the elderly people who were already tired after the eight day pilgrimage. We were lucky that we were not subjected to the same security procedure there too, like in Sri Lanka. That day too we boarded the flight late.    

Sri Lankan Air, tested our patience very badly and destroyed our very motive of the pilgrimage as if we were beggars traveling free of charge. They completely forgot that we paid for the ticket with our life long savings. No plausible reason was given for the mishap.      

On our way back, our group leader was told by an anonymous officer on board, that usually such things happen when a Minister travels in the same flight. If this information is true, Air Lanka Chairman should resign for the very reason of mismanaging the air line under political influence. But the thing I still do not understand is the reason for sending us from pillar to post three times! One time would have been more than enough if that was the real reason to deviate.

Authorities including the regulator should investigate this cancerous development as this could be a regular occurrence.  The officers who succumbed to political influence and the Politician who involved in it should be exposed and action should be taken by appropriate authorities without delay. If not, the authorities too will fall into the same shoddy category as the corrupt Sri Lankan Air guys.  

The damage done to the National Carrier and the country at large by this unfortunate incidence internationally was aggravated by the very reason of the presence of two Americans in our group.  One was a reputed journalist at HBO. This is the first time in history that foreigners joined this pilgrimage to Varanasi. They were interested in Buddhism but Sri Lankan Air destroyed this budding development with their shoddy ground handling.

In addition, there were many retired very senior government servants, a professor, university lecturers, doctors and professionals in our group. Sri Lankan Air is lucky that no one used any influence over the incident then & there.  

I am copying this letter to the tour operator, BOC Travels, to provide necessary evidence & assistance in any inquiry to be held in this regard.

Thank You"

The officer in-charge of investigations wanted me to produce scanned copies of my Passport & Air ticket which I did promptly and awaiting their response.
Ethical Trader
Ethical Trader
Top contributor
Top contributor

Posts : 5277
Join date : 2014-02-28

Back to top Go down

Flying is the Safest mode of Transport - Page 10 Empty Re: Flying is the Safest mode of Transport

Post by Rana on Fri Feb 08, 2019 6:37 pm

I had same experience in the Amman Airport.
Ethical Trader wrote:?But can such thing happen three times within an hour for the same flight. I think its due to incompetence of air traffic controllers.
කිත්සිරි ද සිල්වා wrote:Gate changes happen often due to unforeseen and unavoidable operational reasons. Sometimes, due to planning issues too.
How you deal with it will depend on the level of customer satisfaction.
Ethical Trader wrote:Here is the findings of the instigation conducted by the Civil Aviation Authority on this complaint. It took nearly one year for them to reply.

"Dear Mr..........,

I refer your complaint to the Civil Aviation Authority.

The Authority reviewed all documents pertaining to your complaint. Sri Lankan Airlines and Bank of Ceylon travels have also submitted documents on this matter.

Please be informed that the gate changes at the Airport were beyond the control of the airline and were due to operational requirements of the Airport.

Due to the aforesaid, We regret to  inform you that this Authority is  unable to proceed any further with this complaint"

The question now arises is whether the air traffic controllers can have their own way and who is responsible for supervising them?

?Any one who knows may clarify.    

Ethical Trader wrote:Given below is a complaint made by me to the Aviation authority SL recently;-

"Mr. H. M. C. Nimalasiri,
Director General,
Airport & Aviation Authority,
Sri Lanka.
23rd March, 2018

Dear Sir

Shoddy Ground Handling by Sri Lankan Air- UL 149 on 12th March 2018 & UL 150 19th March 2018 and Inconvenience Caused to Pilgrims

Recently, I had a very nasty experience with our national carrier Sri Lankan Air but still do not know what really led the national carrier to such low level. I am making this complaint to you, to investigate this unfortunate incident and take appropriate action within your authority.

On 12th March 2018, 39 passengers in our group including me were at the airport to get the Varanasi flight-UL 149. This trip was organized by BOC Travels.

First, we were told the flight is late by one hour, the usual security clearance (scanning hand luggage, phone, belt, shoes) completed and we were waiting at Gate No: 1 to board the flight.

Then, suddenly we were told that we should to go to Gate No: 10 upstairs situated at quiet a distance. The security guys there started the usual security procedure again- scanning hand luggage, phone, belt and shoes and we did not make any fuss because we were Buddhist pilgrims and then we were waiting there to get the flight.

To our amazement, we were asked to go to Gate No: 1 downstairs again. We obliged but requested not subject us to any security check as it was done twice but the security guys told us that they have no power to waive it off. After the hectic procedure was completed we were waiting to board the flight there.

Then they announced that we should go to Gate No:10 again, to board the flight. Thereafter, the same hectic procedure was followed without any apology.    

More than half the group was over 60 years of age; there were about four persons who used wheel chairs. They were panting after the long walks up & down, standing in long queues, lifting bags and the hectic security procedures. Rest of the crowd too was dead tired and angry. I asked an Air Lanka officer what led to this pathetic situation but he vanished without any convincing answer.

After the same hectic procedure was completed, we were able to board the flight very late, tired and angry.

On 19th instant too, on our way back, we were led to Gate No: 1 at Varanasi Airport after the security clearance. Their security procedure was not that strict.  When we were waiting to board the flight at Gate No:1, we were told to proceed to Gate No: 3 upstairs. The distance was a fairly long & hectic one for the elderly people who were already tired after the eight day pilgrimage. We were lucky that we were not subjected to the same security procedure there too, like in Sri Lanka. That day too we boarded the flight late.    

Sri Lankan Air, tested our patience very badly and destroyed our very motive of the pilgrimage as if we were beggars traveling free of charge. They completely forgot that we paid for the ticket with our life long savings. No plausible reason was given for the mishap.      

On our way back, our group leader was told by an anonymous officer on board, that usually such things happen when a Minister travels in the same flight. If this information is true, Air Lanka Chairman should resign for the very reason of mismanaging the air line under political influence. But the thing I still do not understand is the reason for sending us from pillar to post three times! One time would have been more than enough if that was the real reason to deviate.

Authorities including the regulator should investigate this cancerous development as this could be a regular occurrence.  The officers who succumbed to political influence and the Politician who involved in it should be exposed and action should be taken by appropriate authorities without delay. If not, the authorities too will fall into the same shoddy category as the corrupt Sri Lankan Air guys.  

The damage done to the National Carrier and the country at large by this unfortunate incidence internationally was aggravated by the very reason of the presence of two Americans in our group.  One was a reputed journalist at HBO. This is the first time in history that foreigners joined this pilgrimage to Varanasi. They were interested in Buddhism but Sri Lankan Air destroyed this budding development with their shoddy ground handling.

In addition, there were many retired very senior government servants, a professor, university lecturers, doctors and professionals in our group. Sri Lankan Air is lucky that no one used any influence over the incident then & there.  

I am copying this letter to the tour operator, BOC Travels, to provide necessary evidence & assistance in any inquiry to be held in this regard.

Thank You"

The officer in-charge of investigations wanted me to produce scanned copies of my Passport & Air ticket which I did promptly and awaiting their response.

Rana
Top contributor
Top contributor

Posts : 1565
Join date : 2015-12-16

Back to top Go down

Flying is the Safest mode of Transport - Page 10 Empty Re: Flying is the Safest mode of Transport

Post by කිත්සිරි ද සිල්වා on Sat Feb 09, 2019 8:12 am

Rare but possible.
Usually, Gates are alocated by the Airport operator with the consultation of the Handling Agency and not ATC.
In a situation like that in future, you can request special handling from the Floor Walkers and I am sure they would gladly provide more Electric Buggies and attention to avoid further inconvinience and delay.
(Do not worry, no aircraft will leave without you and your bags already onboard it).
Ethical Trader wrote:?But can such thing happen three times within an hour for the same flight. I think its due to incompetence of air traffic controllers.
කිත්සිරි ද සිල්වා wrote:Gate changes happen often due to unforeseen and unavoidable operational reasons. Sometimes, due to planning issues too.
How you deal with it will depend on the level of customer satisfaction.
Ethical Trader wrote:Here is the findings of the instigation conducted by the Civil Aviation Authority on this complaint. It took nearly one year for them to reply.

"Dear Mr..........,

I refer your complaint to the Civil Aviation Authority.

The Authority reviewed all documents pertaining to your complaint. Sri Lankan Airlines and Bank of Ceylon travels have also submitted documents on this matter.

Please be informed that the gate changes at the Airport were beyond the control of the airline and were due to operational requirements of the Airport.

Due to the aforesaid, We regret to  inform you that this Authority is  unable to proceed any further with this complaint"

The question now arises is whether the air traffic controllers can have their own way and who is responsible for supervising them?

?Any one who knows may clarify.    

Ethical Trader wrote:Given below is a complaint made by me to the Aviation authority SL recently;-

"Mr. H. M. C. Nimalasiri,
Director General,
Airport & Aviation Authority,
Sri Lanka.
23rd March, 2018

Dear Sir

Shoddy Ground Handling by Sri Lankan Air- UL 149 on 12th March 2018 & UL 150 19th March 2018 and Inconvenience Caused to Pilgrims

Recently, I had a very nasty experience with our national carrier Sri Lankan Air but still do not know what really led the national carrier to such low level. I am making this complaint to you, to investigate this unfortunate incident and take appropriate action within your authority.

On 12th March 2018, 39 passengers in our group including me were at the airport to get the Varanasi flight-UL 149. This trip was organized by BOC Travels.

First, we were told the flight is late by one hour, the usual security clearance (scanning hand luggage, phone, belt, shoes) completed and we were waiting at Gate No: 1 to board the flight.

Then, suddenly we were told that we should to go to Gate No: 10 upstairs situated at quiet a distance. The security guys there started the usual security procedure again- scanning hand luggage, phone, belt and shoes and we did not make any fuss because we were Buddhist pilgrims and then we were waiting there to get the flight.

To our amazement, we were asked to go to Gate No: 1 downstairs again. We obliged but requested not subject us to any security check as it was done twice but the security guys told us that they have no power to waive it off. After the hectic procedure was completed we were waiting to board the flight there.

Then they announced that we should go to Gate No:10 again, to board the flight. Thereafter, the same hectic procedure was followed without any apology.    

More than half the group was over 60 years of age; there were about four persons who used wheel chairs. They were panting after the long walks up & down, standing in long queues, lifting bags and the hectic security procedures. Rest of the crowd too was dead tired and angry. I asked an Air Lanka officer what led to this pathetic situation but he vanished without any convincing answer.

After the same hectic procedure was completed, we were able to board the flight very late, tired and angry.

On 19th instant too, on our way back, we were led to Gate No: 1 at Varanasi Airport after the security clearance. Their security procedure was not that strict.  When we were waiting to board the flight at Gate No:1, we were told to proceed to Gate No: 3 upstairs. The distance was a fairly long & hectic one for the elderly people who were already tired after the eight day pilgrimage. We were lucky that we were not subjected to the same security procedure there too, like in Sri Lanka. That day too we boarded the flight late.    

Sri Lankan Air, tested our patience very badly and destroyed our very motive of the pilgrimage as if we were beggars traveling free of charge. They completely forgot that we paid for the ticket with our life long savings. No plausible reason was given for the mishap.      

On our way back, our group leader was told by an anonymous officer on board, that usually such things happen when a Minister travels in the same flight. If this information is true, Air Lanka Chairman should resign for the very reason of mismanaging the air line under political influence. But the thing I still do not understand is the reason for sending us from pillar to post three times! One time would have been more than enough if that was the real reason to deviate.

Authorities including the regulator should investigate this cancerous development as this could be a regular occurrence.  The officers who succumbed to political influence and the Politician who involved in it should be exposed and action should be taken by appropriate authorities without delay. If not, the authorities too will fall into the same shoddy category as the corrupt Sri Lankan Air guys.  

The damage done to the National Carrier and the country at large by this unfortunate incidence internationally was aggravated by the very reason of the presence of two Americans in our group.  One was a reputed journalist at HBO. This is the first time in history that foreigners joined this pilgrimage to Varanasi. They were interested in Buddhism but Sri Lankan Air destroyed this budding development with their shoddy ground handling.

In addition, there were many retired very senior government servants, a professor, university lecturers, doctors and professionals in our group. Sri Lankan Air is lucky that no one used any influence over the incident then & there.  

I am copying this letter to the tour operator, BOC Travels, to provide necessary evidence & assistance in any inquiry to be held in this regard.

Thank You"

The officer in-charge of investigations wanted me to produce scanned copies of my Passport & Air ticket which I did promptly and awaiting their response.

_________________
I am the wisest man alive, for I know one thing, and that is that I know nothing.
Socrates
කිත්සිරි ද සිල්වා
කිත්සිරි ද සිල්වා
Top contributor
Top contributor

Posts : 7856
Join date : 2014-02-23
Age : 61
Location : රජ්ගම

Back to top Go down

Flying is the Safest mode of Transport - Page 10 Empty Re: Flying is the Safest mode of Transport

Post by කිත්සිරි ද සිල්වා on Tue May 21, 2019 7:07 am


_________________
I am the wisest man alive, for I know one thing, and that is that I know nothing.
Socrates
කිත්සිරි ද සිල්වා
කිත්සිරි ද සිල්වා
Top contributor
Top contributor

Posts : 7856
Join date : 2014-02-23
Age : 61
Location : රජ්ගම

Back to top Go down

Page 10 of 10 Previous  1, 2, 3, 4, 5, 6, 7, 8, 9, 10

Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum