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Why Call Centre Guys are paid so much?

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Why Call Centre Guys are paid so much?

Post by Sriranga on Tue Apr 15, 2014 1:26 am

People wonder why the the call centre guys are paid so much for just being on the phone. Take a look at some of the conversations between Technical Support executives and customers on phone.


Case1

Tech Support: "I need you to right-click on the Open Desktop."

Customer: "Ok."

Tech Support: "Did you get a pop-up menu?"

Customer: "No."

Tech Support: "Ok. Right click again. Do you see a pop-up menu?"

Customer: "No."

Tech Support: "Ok, sir. Can you tell me what you have done up until this point?"

Customer: "Sure, you told me to write 'click' and I wrote 'click'."

Case 2

Customer: "I received the software update you sent, but I am still getting the same error message."

Tech Support: "Did you install the update?"

Customer: "No. Oh, am I supposed to install it to get it to work?"

Case 3

Customer : "I'm having trouble installing Microsoft Word."

Tech Support: "Tell me what you've done."

Customer: "I typed 'A: SETUP'."

Tech Support: "Ma'am, remove the disk and tell me what it says."

Customer: "It says '[PC manufacturer] Restore and Recovery disk'."


Tech Support: "Insert the MS Word setup disk."

Customer: "What?"

Tech Support: "Did you buy MS word?"

Customer: "No..."

Case 4

Customer: "Do I need a computer to use your software?"

Tech Support: ?!%#$(welll pretend to smile)

Case 5

Tech Support: "Ok, in the bottom left hand side of the screen, canyou see the 'OK' button displayed?"

Customer: "Wow. How can you see my screen from there?"

Tech support: ##### ***

Case 6

Tech Support: "What type of computer do you have?"

Customer: "A white one."
Tech support: ******_____####

Case 7

Tech Support: "What operating system are you running?"

Customer: "Pentium."

Tech support: ////-----+++

Case 8

Customer: "My computer's telling me I performed an illegal abortion."

Tech support: ??????

Case 9

Customer: "I have Microsoft Exploder."

Tech Support: ?!%#$

Case 10

Customer: "How do I print my voicemail?"

Tech support: ??????

Case 11

Customer: "You've got to fix my computer. I urgently need to print document, but the computer won't boot properly."

Tech Support: "What does it say?"

Customer: "Something about an error and non-system disk."

Tech Support: "Look at your machine. Is there a floppy inside?"

Customer: "No, but there's a sticker saying there's an Intel inside."

Tech support: @@@@@

Case 12

Tech Support: "Just call us back if there's a problem. We're open 24 hours."

Customer: "Is that Eastern time?"

Case 13

Tech Support: "What does the screen say now?"

Customer: "It says, 'Hit ENTER when ready'."

Tech Support: "Well?"

Customer: "How do I know when it's ready?"

Tech support: *** ---- ++++

The Best of the Lot

Case 14

A plain computer illiterate guy rings tech support to report that his computer is faulty.

Tech: What's the problem?

User: There is smoke coming out of the power supply.

Tech:(keeps quite for moment)

Tech: You'll need a new power supply.

User: No, I don't! I just need to change the startup files.

Tech: Sir, the power supply is faulty. You'll need to replace it.

User: No way! Someone told me that I just needed to change the startup and it will fix the problem! All I need is for you to tell me the command.

Tech support: 10 minutes later, the User is still adamant that he is right. The tech is frustrated and fed up.

Tech support:(hush hush)

Tech: Sorry, Sir. We don't normally tell our customers this, but there is an undocumented DOS command that will fix the problem.

User: I knew it!

Tech: Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS. Let me know how it goes.

10 minutes later.

User: It didn't work. The power supply is still smoking.

Tech: Well, what version of DOS are you using?

User: MS-DOS 6.22.

Tech: That's your problem there. That version of DOS didn't come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you the file. Let me know how it goes.

1 hour later.

User: I need a new power supply.

Tech support: How did you come to that conclusion?

Tech support: (hush hush)

User: Well, I rang Microsoft and told him about what you said, and he started asking questions about the make of power supply.

Tech: Then what did he say?

User: He told me that my power supply isn't compatible with NOSMOKE.

Height of All (Too Good)

Case 15

Customer care officer: I need a product identification number right now and may I help you in finding it out?

Customer: Sure

Customer Care Officer: Can you left click on start and do you find 'My Computer'?

Customer: I did left click but how the hell do I find your computer?

Source: via email

_________________
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Re: Why Call Centre Guys are paid so much?

Post by First Guy on Tue Apr 15, 2014 7:00 am

Case 14: BEST! Very Happy
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Re: Why Call Centre Guys are paid so much?

Post by serene on Tue Apr 15, 2014 10:44 am

Cool Smile Very Happy Laughing 

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Re: Why Call Centre Guys are paid so much?

Post by Expert on Wed Apr 16, 2014 12:49 pm

ROFL!

my power supply isn't compatible with NOSMOKE

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